Marketing & Promotions FAQ — Frequently Asked Questions:

  • Concerned About a Call Claiming to Be from Vista Travel Company?
    If you ever question the legitimacy of a call claiming to be from or on behalf of Vista Travel Company, please call us directly at 616-949-2727 for verification.

    We occasionally work with third-party marketing companies on promotional offers, and these companies are required to follow all applicable telemarketing and consumer privacy laws.

    Important Notes:

    • Michigan follows the Federal Do Not Call (DNC) Registry as its standard.

    • Vista Travel Company does not authorize any marketing company to contact numbers on the DNC list unless that company already has explicit consent from the individual being called.

    • If you're ever unsure about a call, contact us directly before taking any action.

    Important: Never provide private or financial information over the phone to anyone claiming to be from or represent Vista Travel Company.

  • If your appointment hasn’t been scheduled yet, please complete the scheduling process with the telemarketer.

    If you were offered a promotional incentive, make sure you meet the specific qualifications of that offer before scheduling your appointment.

    If your appointment is already scheduled, please review your confirmation email prior to arrival.

    For any additional questions, feel free to contact us directly at 616-949-2727.

  • Please call the phone number listed on your invitation. These numbers are specific to each invitation and may expire.

    Be sure to keep your original invitation and bring it with you to your scheduled appointment.

    If you have any additional questions, feel free to contact us directly at 616-949-2727.

  • Each promotional offer has its own unique terms and conditions.
    Incentives and qualifications vary by offer.

    Are there out-of-pocket expenses when using my promotional incentive?
    Yes, most vacation-related promotions involve some out-of-pocket costs. Common expenses may include, but are not limited to: taxes, resort or booking fees, transportation to and from the destination, meals, and entertainment.

    Please refer to your confirmation email for details specific to your offer. If you have any additional questions, feel free to call us at 616-949-2727.

  • Yes, you will receive an email with your appointment details prior to your scheduled time.
    Please review the email carefully. If you have any questions, feel free to call us at 616-949-2727.

  • Your voucher should include a support phone number and/or email specific to that promotional offer. Please contact them directly for the fastest assistance.

    If you’re unable to locate the support contact information, feel free to call us at 616-949-2727, and to help guide you.